We ensure that our online payment platform is certified to PCI Service Provider Level 1 - the most stringent level of certification, giving you peace of mind when buying through our website.
We ship all of our watches and straps from the UK mainland for both UK and overseas deliveries.
Signature is required for deliveries within the UK, this ensures a safe delivery of your watch to your delivery address.
Deliveries outside of the UK will be tracked and Burlingham will be notified when the parcel is successfully delivered.
In order to ensure the safe delivery of your watch, we require a signature before our delivery partners are able to complete the safe delivery of the watch to the delivery address given within the UK. If there is no one in to sign for the product, three more delivery attempts will be made, before being returned to our delivery partners depot or Burlingham.
As a valued customer of Burlingham, you have the right to return and receive a full refund of any purchased products from us within 14 days of receiving your order.
Please provide a valid proof of payment - showing that the watch was purchased within the 14 day period. With this, the full amount can then be reimbursed. Unfortunately, we are unable accept returns for any product purchased from a third party. It is up to the customer to arrange and pay for return shipping.
If you are returning the watch due to an issue or error that you believe to be Burlingham's, please contact us BEFORE sending the watch back to us within the 14 days at firstname.lastname@example.org
The watch must be in exactly the same, new condition, as when you received the watch. Please contact us via email to arrange refund or exchange at email@example.com before sending your watch back to us.
Please pack the watch the same way it was delivered, in the original packaging with the product information. Do not bend the leather straps and please ensure the watch is facing upwards.
All returns should be sent via a trackable carrier. They should be insured and require a proof of delivery. This ensures that all returns are successfully returned back to us.
You will receive an email confirming your returned watch has successfully reached us from our Customer Care team. Your refunds will be issued to the card you used to place the order, this typically takes 5 working days in the UK dependent on your bank/card issuer, and slightly longer on international orders.
Burlingham London offers a twelve month guarantee from the date of purchase under the terms and conditions of this warranty to cover against defects of material and manufacture.
Faults on the movement, strap and watch case are covered by the warranty.
Any defect will be repaired free of charge during the warranty period on presentation of a valid warranty certificate. Burlingham London Ltd guarantees replacement of a watch if repairs are unable to restore the watch to its normal condition. The replacement guarantee for watches ends twelve months after the date of purchase.
This warranty does not cover:
The cover of the warranty excludes:
- Battery life
- Wear and tear and ageing as per normal of any watch (e.g. scratches; colour changes)
- Damage as a result of abnormal / abusive use, accidents, carelessness, negligence.
- Servicing of the watch (e.g. for battery or strap replacement) by non-authorised persons
The waranty does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.
To get your warranty issue completed as quickly as possible please contact us via email (firstname.lastname@example.org) to arrange a refund or exchange.
All of our watches are water resistant to 5ATM. This includes resistance to moisture and swimming in shallow waters. We do not advise wearing the watch in a hot environment such as a Sauna or Hot Tub or in water for prolonged periods of time. Please also ensure the crown of the watch is securely fastened when in the presence of water.
We highly recommend you take your watch to a jewelers or to have the strap changed. This should be very straightforward.
To change the strap yourself, it can be quick and simple with the right tool as shown in this YouTube video.
The expected life length of the battery is 2 - 4 years depending on external conditions such as temperature, humidity and care of the watch. The battery is a silver oxide cell battery (standard button cell) and easily replaceable at many high street jewelers.
We have worked hard to provide outstanding quality at an attractive price point. All of our watches are designed and developed in London and by manufacturing in Asia we are able to keep prices affordable and quality levels consistent.
Please see our page on our relationship with CoolEarth here as to why we work with such an amazing charity.
For every watch sale, you the customer have helped to protect 200m squared of rainforest through empowering indigenous villages to protect their native homeland. See more on this here.
We provide CoolEarth a clear audit trail of every watch sold to ensure that together you, Burlingham and CoolEarth make a genuine difference to people and the environment.